PREETHI MURALIAssociate Vice President – Operations
Preethi is an accomplished leader and shoulders a whole lot of responsibilities at Markelytics. She heads the Client/Account Management, Panel Management and Operations divisions. Her additional responsibilities include providing RFQs and managing multiple global clients (North America, South America, Europe and Asia) along with managing client interaction, ensuring the end-to-end service delivery as per the SLA, client escalations and complaints management. She is also accountable for the maintenance and development of global market research panels.
Preethi brings more than 14 years of experience in Healthcare Operations. A Six Sigma Certified professional, she has worked in the ITeS industry as well, which adds to her comprehensive understanding of technological integrations in managing healthcare operations. She has an extensive knowledge and experience of managing Voice and Data Operations of over 60+ employees. She also has expertise in other areas like the US telecommunication process, BPMS/CRM deployment etc. Along with this, she has had a long-term experience in the BFSI sector with her onsite work experience with Lloyds TSB and UK Mortgage. He responsibilities in UK Mortgage included End to End process management – operations and transitioning work and training employees.
She is an MBA.